Privacy Policy

Your privacy is important to us here at NourishMe. This Privacy Policy is formulated in accordance with the Personal Data Protection Act 2010 ("Act"), which describes the types of Personal Data (as defined below) we collect from and about you when you visit the Nourish Me website, where this Privacy Policy is posted. This Privacy Policy governs the manner in which NourishMe collects, uses, maintains and discloses such information collected from you, as well as your ability to control certain uses of it. It applies to and for the use of, or subscription to, or purchase of any products and services offered by NourishMe.

By providing your Personal Data to us and/or continuing access to NourishMe’s website, you declare that you have read and understood this Privacy Policy and you agree to the collection, use and disclosure of your Personal Data as set out in this Privacy Policy. If you do not, please do not use this website.

1. Collection of Personal Data

We collect certain personal data from you when you choose to share them with us. The term “Personal Data” means any information in our possession or control that relates directly or indirectly to an individual to the extent that the individual can be identified or are identifiable from that and other information in our possession, such as name, address, telephone number, Identification/Passport number, date of birth, photograph, email address, household information, etc. as well as Sensitive Personal Data as defined under the Act, which includes but is not limited to, information pertaining to the physical or mental health or condition of a data subject and religious beliefs. If you purchase our products, we may also require your credit or debit card number and/or other financial information, along with billing information, in order to fulfil your order or request

Your Personal Data may be collected from you during your course of dealings with us in any way or manner including pursuant to any transactions and/or communications made from/with us. We may collect your Personal Data, including without limitation, during the registration process for our website; through your participation in any activities, including contests, surveys, promotions, forums, and polls organised and/or sponsored by us; as well as from publicly available sources.

We may also receive, store and process your Personal Data which are provided or made available by any third parties, credit reference bodies, regulatory and law enforcement authorities, for reasons including delivery of our products and services and/or to comply with our legal and regulatory obligations.

2. Purpose of Personal Data Collected

The Personal Data that you provide/furnish to us voluntarily or collected by us from you or through such other sources as may be necessary for the fulfilment of the purposes at the time it was sought or collected, may be processed and/or disclosed for any of the following purposes (collectively, "Purposes" ):

  • to communicate with you;
  • to manage, verify, process and complete transactions with you;
  • to direct market our products and/or services to you;
  • to understand and analyse our sales, and your needs and preferences;
  • to develop, enhance, market and provide products and services to meet your needs;
  • to improve our customer service to you;
  • to personalise your user experience on our website and/or related products;
  • to improve our website as our main platform to provide our products and services to you;
  • to respond to your requests, enquiries and/or complaints;
  • to administer a content, promotion, survey or other website features;
  • to send you periodic updates on products, event updates, promotions, special privileges and initiatives offered by NourishMe and/or its partners;
  • to maintain and update internal record keeping;
  • to administer and process any payments related to products and/or services requested by you;
  • to administer and process product refund or exchanges (where applicable);
  • to process and/or collect any debts due and owing to us;
  • to enforce or defend our rights and your rights under, and to comply with, our obligations under the applicable laws, legislation and regulations;
  • to comply with any regulatory, statutory or legal obligation imposed on us by any relevant authority; and
  • for other purposes required to operate, maintain and better manage our business and your relationship with us, which we notify you of at the time of obtaining your consent; and you agree and consent to us using and processing your Personal Data for the Purposes in the manner as identified in this Privacy Policy.
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1. Use and Disclosure of Personal Data

We do not sell nor will we disclose any of your Personal Data to any third party without your consent. However, we may disclose your Personal Data to the Vendors (as hereinafter defined) for the Purposes set forth in the preceding sections in accordance with the terms and conditions set out herein.

We are responsible for the Personal Data under our control, including Personal Data disclosed by us to a Vendor (often referred to as the data processor and third party service providers). "Vendor" in this Privacy Policy means in relation to Personal Data, any person or entity (other than our own employee) who processes the Personal Data on behalf of us and/or who provide third party services for us. "Processing", in relationto Personal Data means for example obtaining, recording, holding or using the Personal Data in carrying out any operation or set of operations on the Personal Data and/or providing its respective services to us.

During the normal course of our business, we may conduct joint promotions with other companies or organisations. In such instances, we may share certain Personal Data with our promotional partners so far as necessary to and for the purposes of conducting such promotional activities. We will not share any Personal Data with these promotional partners for any other purposes unless you have consented to the sharing of such information.

2. Consequences of Non Provision of Personal Data

Please note that where it is obligatory for you to provide us with your Personal Data, and you fail or choose not to provide us with such data, or do not consent to the above or this Privacy Policy, then your application or request for subscription to, or purchase of any products and/or services offered by NourishMe may be denied or affected.

3. Accuracy of Personal Data

We aim to keep all Personal Data as accurate, complete, not misleading, up-to-date and reliable as possible. As such, it is a condition of us providing our products and/or services to you that you:

  • warrant and declare that all your Personal Data submitted or to be submitted to us are accurate, not misleading, updated and complete in all respects for purposes of acquiring the relevant products and/or services, and you have not withheld any Personal Data which may be material in any respect; and
  • promptly update us as and when such Personal Data provided earlier to us becomes inaccurate, incomplete, misleading, outdated or changes in any way whatsoever by contacting us at the contact details provided below.
4. Storage and Retention of Personal Data

Any Personal Data supplied by you is retained by us for as long as necessary for the fulfilment of the Purposes stated in paragraph (2) above continues; or as required to satisfy legal, regulatory, accounting requirements or to protect our interests. Your Personal Data is then destroyed from our records and systems. If another entity acquires NourishMe or substantially all or any of its assets, the Personal Data we collected about you may be transferred over to the entity. Further, in the event that NourishMe goes out of business or if any bankruptcy or winding up or reorganisation proceedings is brought by or against us, your Personal Data would be considered as an asset of NourishMe and may be transferred or acquired by a third party. You acknowledge that such an acquisition or transfers may occur, and that the acquiring entity of NourishMe may continue to use your Personal Data as set forth in this Privacy Policy. On our part, if such an acquisition or transfer occurs, NourishMe will use reasonable efforts to ensure that the Personal Data is used in the manner that is consistent with this Privacy Policy.

5. Your Rights

Subject to the exceptions provided under the Act, you have the right to request for access to, request for a copy of, a request to update or correct, your Personal Data held by us. In respect of your right to access and/or correct your Personal Data, we have the right to refuse your request to access and/or correct your Personal Data for the reasons permitted under the law, such as where the expense of providing access to you is disproportionate to the risks to your privacy, or where the rights of others may also be violated, amongst other reasons

You have the right at any time to request us to limit the processing and use of your Personal Data (e.g. request to stop sending you any marketing and promotional materials). In addition, you also have the right, by notice in writing, to inform us on your withdrawal (in full or in part) of your consent given previously to us subject to any applicable legal restrictions, contractual conditions and a reasonable duration of time for the withdrawal of consent to be affected. However, your withdrawal of consent could result in certain legal consequences arising from such withdrawal. In this regard, depending on the extent of your withdrawal of consent for us to process your Personal Data, it may mean that we will not be able to continue with your existing relationship with us and/or the products and/or services that we provide to you will have to be terminated.

6. Security of Personal Data

The security of your Personal Data is important to NourishMe. We are committed to ensuring that your Personal Data is stored securely with us. We endeavour, where practicable and reasonable, to implement appropriate security measures in accordance with the applicable laws and regulations and industry standard to safeguard against and prevent the unauthorised or unlawful processing of your Personal Data, and the destruction of, or accidental loss, damage to, alteration of, unauthorised disclosure of or access to your Personal Data. When you are asked to provide your credit and/or debit card information, we provide a secure environment through our partners' systems (using industry standard security protocols) for this purpose.

For the Internet, unfortunately, no data transmission over the internet can be guaranteed as completely secure. While we strive to protect such Personal Data, we cannot ensure or warrant the security of any Personal Data transmitted to us and individuals do so at their own risk. Once any Personal Data comes into our possession via our website and your electronic communications with us, we will take reasonable steps to protect that information from misuse and loss and from unauthorised access, modification or disclosure. All persons, including but not limited to, our employees, business partners, agents, contractors, vendors, suppliers, third-party product and/or service providers who have access to your Personal Data, are obliged to respect the confidentiality of your Personal Data.

We will make reasonable updates to our security measures from time to time and ensure the Vendors only use your Personal Data for the Purposes set out in this Privacy Policy. However, while we intend to take the necessary measures to ensure the security and integrity of our systems are not compromised, we are unable to guarantee our security measures.

As such, please note that we cannot and do not accept responsibility for any unauthorised access or interception or loss of Personal Data that is beyond our reasonable control.

7. Website Links and Use of Cookies

We and any third parties duly appointed/authorised by us to provide content, advertising, or functionality or measure and analyse advertisement performance on our website (collectively, “Authorised Third Parties”), may use external website links, cookies and similar technologies to facilitate administration and navigation, to better understand and improve our website, to determine and/or improve the advertising shown to you, and to provide you with a customised online experience.

A. External Links

If any part of our website links you to other websites, those websites do not operate under this Privacy Policy and we do not accept any responsibility or liability arising from those websites.

We recommend you to read and understand the privacy/personal data protection statement/policy posted on those other websites in order to understand their procedures for collecting, processing, using and disclosing personal data and before submitting your Personal Data to those websites.

B. Cookies

Cookies is a small piece of information stored on the hard drive of your computer or device for record-keeping purposes and is used by us and/or Authorised Third Parties to track your visits to our website. Cookies may be used to store a unique identification number tied to your computer or device so that you can be recognised as the same user across one or more browsing sessions, and to save your preferences for your ease and convenience when using our website. Cookies serve many useful purposes. For example:

  • Cookies can remember your sign-in credentials so you do not have to enter those credentials each time you visit our website.
  • Cookies can help us and the Authorized Third Parties understand which parts of our website are the most popular because they help us see which pages and features users access and how much time they spend on the pages. By studying this kind of information, we are better able to adapt our website and provide you with a better experience.
  • Cookies help us and the Authorized Third Parties understand which advertisements you have seen so that you don’t receive the same advertisement each time you visit our Websites.

The type of anonymous clickstream data collected by us through the cookies may include your Internet Protocol address, web browser software, date and time of visit to our website, and whether your requests (including search requests and clicking on links to parts of the website) were met with success. All such information collected through cookies is not Personal Data and you cannot be identified from this information. Such information is only used for the purpose of managing and creating a better user experience and to identify areas for improvement on our website.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. Each browser is a little bit different, so if you wish to disable cookies, refer to your browser’s help menu to learn how to disable cookies. If you disable browser cookies or flash cookies, it may interfere with the proper functioning of our website and will make your site experience less efficient.

Please note that this Privacy Policy covers the use of cookies by us and does not cover the use of cookies by the Authorised Third Parties.

8. Confidentiality

Personal Data held by us will be kept confidential in accordance with this Privacy Policy pursuant to any applicable law that may from time to time be in force. Any questions, comments, suggestions or information other than Personal Data sent or posted to our website or any part thereof by you will be deemed voluntarily provided to us on a non-confidential and non-proprietary basis.

We reserve the right to use, reproduce, disclose, transmit, publish, broadcast and/or post elsewhere such information freely without further reference to you.

9. Contact Details

If you have any questions regarding this Privacy Policy, or have any further queries, or would like to make a complaint or data access or correction request in respect of your Personal Data, you may write to us at the details provided below:

Address: [Desa Sri Hartamas 50480 Kuala Lumpur MALAYSIA]


Email: [email protected]

10. Changes to the Privacy Policy

We reserve the right to change, amend and/or update this Privacy Policy at any time in our sole discretion, without any prior notification. If we have made any change(s), amendment(s) and/or update(s) to the Privacy Policy, we will upload such change(s), amendment(s) or update(s) onto our website. We therefore encourage you to check or visit our website from time to time so that you are aware or are kept informed of any such change(s), amendment(s) or update(s) to the Privacy Policy.

Your continued use of our service after the change(s), amendment(s) or update(s) to the terms in this Privacy Policy had been uploaded on NourishMe’s website will constitute your acceptance of such change.

Date of issuance of this Privacy Policy: [22 September 2023]

(Last updated: [22 September 2023])